APPOINTMENT WITH STARHUB? GET PIGS TO CLIMB TREE EASIER

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Netizen facing continuous trouble trying to get Starhub to install fibre, indeed getting pigs to climb tree easier

Hi Starhub,

I have signed up for your home hub plus-fibre plan (ref ID: CR18073027805) and was informed that the installation will be done on 11 August 2018. However, no one turned up on during the installation day. I was informed by your CSO that there was no appointment scheduled when I called into your customer service hotline.

When I made a complaint, your sales team called me and told me that they will arrange for the installation to be done on 18 August 2018. I asked for a confirmation SMS to be sent to me but no SMS was sent to me.

When I called in again on 13 Aug to confirm on the appt for 18th Aug, I was dismayed when your CSO told me again that no appointment has been scheduled.

I had subsequently called in twice where your CSOs (Kelly and Nina) promised to get someone to contact me within 24 hours but no one called in the end.

Such service is really unacceptable and I have no choice but to feedback on FB (since calling in does not resolve my issue). Kindly assist to get someone to contact me asap.

Hi Starhub,I have signed up for your homehub plus-fibre plan (ref ID: CR18073027805) and was informed that the…

Posted by Kelvin Ong on Tuesday, August 14, 2018

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