SMRT SAYS 7-YEAR-OLD CHILD ALSO NEED TO SHOW IDENTITY TO PROVE OR PAY ADULT FARE

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Feedback Division :

Subject: Child below 1.2m Bus service number : 883 Bus plate number : Incident date : 22/03/2018 Incident time : 1045 Boarding point : 106b canberra street bustop Alighting point : Infront of Darul makmur mosque Ez link card number

Hi, i would like to lodge a complaint against your driver of feeder bus svc 883 from canberra st towards yishun.

My wife and daughter who is above 0.9m and below 1.2m always take this bus to school. As my daughter is above 0.9m i have applied an ezlink for kids but she misplaced it and i have yet to replace it.
So my wife have been paying 65c cash for my daughter every trip everyday to and from school which is just 3 bustops of travel as we know payment have to be made for child above 0.9m and she misplaced her ezlink which allow her to travel for free before age of 7yrs old.

But to my surprise my wife told me today 22nd march 2018 at about 10.40am to 10.55am when she boarded the bus 883, my wife was told to pay adult fare for my daughter which is $1.40.
My daughter is in her preschool uniform and is definately below 1.2m. From a free ride to a 65c ride which i have never complained about because my daughter misplaced her ezlink to a $1.40 ride for rny daughter who is still in preschool and below 1.2m
Please justify the payment of $1.40 that my wife have made for my daughter.

Reply from Bus Company

Dear Mr XXX

I am writing in response to your feedback concerning your wife and your child experience with our Bus Captain of Service 833 on 22 March.

I acknowledge the concern you have raised, which have given rise to your feedback. Please allow me to clarify that all passengers are required to pay their fare via cash or H-Link card for their journey. In order for your child to enjoy child concession fare, the concession card must be carried as proof of eligibility and be shown to our Bus Captain. If the concession card is not available, you have to pay adult cash fare or use a valid adult stored value card. The minimum adult fare is $1.40.

While we regret that this have given you cause for feedback, we trust the above is to your understanding. At the same time, we would encourage you to have your child concession card replace and to produce their child concession card in future, to enjoy concession fares.

Your sincerely
Azlindah Mohamed Salleh (Ms) Customer Relations, SMRT Corporation Ltd 1800 33689001 https://www.smrt.com.sg/feedback
Original Message From: [email protected] Received: Thu Mar 22 2018 12:07:58 GMT-1.0800 (Malay Peninsula Standard Time)

Woman responded

Hi,
Are you just replying my email for the sake of replying. Like i have said my daughter is above 0.9m and
below 1.2m. Do you even understand that to pay adult cash fare the child need to be above 1.2m. My daughter is below 1.2m. Below 0.9m then it’s free. And i don’t mind paying 65cents for my daughter when she misplaced her child ezlink card but not $1.40 adult fare when she is still in preschool.
Also if u think my daughter have a concession card she would need to be paying. She is below 7yrs old so it’s free even when she tap her card on the reader. Should i bring this up to lta instead to educate you and your bus captains?

Dear SMRT,Please educate your customer service staff and your bus captains. You guys are not doing your job. Should i…

Posted by NaSiti Naszri Mariam on Monday, March 26, 2018

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