Very poor customer service not expected specially from SQ.
Booked a flight online via the official website on 18th Sept 2018. Money deducted from my bank account was far more than what was displayed on the screen while booking.
The e-ticket sent to my email was incorrect too having different fare conditions. The screenshots and proofs all sent as requested by the customer service agent. The CSA acknowledged there is an issue and I was told that there would have been a technical glitch during booking and the team would look into it.
No ETA or what the resolution to this issue would be was stated. I have been following up many times but no resolution only promises that I would get a call asap. Last I said I would like to cancel my ticket and would like a refund but still I wasn’t provided any solution.
Very disappointed by a world class airline like Singapore Airlines.
Very poor customer service not expected specially from SQ. Booked a flight online via the official website on 18th Sept…