Worst experience with Grab today. I got a booking with this particular driver. Waited for 10 mins and his car didn’t move at all when his ETA was 3 mins and he was just across the road. I messaged him to say I’m waiting at the drop off point and another message to ask him if he was already on the way.
Without any apologies for making me wait, he just said “wait. Calling grab”. After cancelling the ride, I tried to book another and got the same driver! Screen grabs attached are what followed after the 2nd booking. After telling me to wait again, he cancelled the booking.
I understand having to wait for a few minutes if the driver is far away but having to wait cos he’s not moving from his spot for whatever reason and without explanation, I think it’s unacceptable. Especially when drivers have the right to leave when we passengers take a long time to come but as passengers, we are at the mercy of the drivers. Please do something about your drivers. Just a feedback. Thanks.
Source: FB post by Huda Iswandy