I usually don’t do this, but can someone tell me, if this is acceptable if you were the one who bought this item?? I bought it from COURTS and it arrived like this….

-after multiple delays, it finally arrived
-Box came defaced with numerous stickers
-security seals looked dodgy
-when i peeled the security seal off, the inside looked like someone already cut it open before
-tablet inside was was not protected with transparent stickers on the screen, back or camera surface like all new devices that i have bought before

is this set even new? if this was advertised as a refurbished set, and i chose to buy it, i would gladly accept it. This was not the case. I feel scamed.

*********For those who didn’t see my previous post********

COURTS is such an established company but they cannot even get a simple delivery right.

First they tell me that my item was defective, therefore the delivery will be delayed. (How do they know it was defective? i bought a tablet. Shouldn’t it be a sealed set??) and then, they could not even give me a date as ti when my item will be available as they are “trying to get a replacement”.

So i pressed them for a date and it was 2 weeks later, not even a guaranteed delivery date. Just a “we would get back to you by then” date.

Called up the customer service hotline and spoke to a different person, and finally got them to arrange a delivery for 4 days later.

U’ve thought i would be finally getting my item but NO. They called again and said that delivery would not be possible and delayed it by 1 more day. WHYY???? Shouldn’t a customer that has her delivery delayed have absolute priority when it comes to delivery??? apparently NOT at COURTS.

So now the delivery is changed to be delivered tomorrow and i am left wondering if it will ever arrive.

I wonder if its just my bad luck but ppl, if you are contemplating on whether to buy your stuff on their website, i urge u to reconsider. This is the level of customer service they provide.

Source: Phyllicia Yap


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