The Sengkang LRT broke down on Fri night (25 Jan) leaving only one platform of the LRT platform in operation. At 10pm, there was a huge crowd on the platform waiting to board the LRT for both east and west loops, causing congestion. The platform of the side that was still operating was impassable and the LRT staff had to direct commuters away from the platform. It was not safe to be on the platform.
I decided that I should not endanger myself. So I approached the train station staff to get a refund on my way out. The staff refused to provide a refund, citing that I had boarded at Harbourfront station.
What kind of screwed up logic is that? If I were to take the train from one point to another, and the train breaks down halfway in between, the train company has failed to deliver its obligations. Why should consumers be even making partial payments for half-baked service? Why should commuters still have to pay when they have been stranded due to the ineffectiveness of the train operator? Shouldn’t commuters be compensated for train breakdowns, considering the loss of time, inconvenience and additional costs incurred for alternative transport?
LRT BREAKDOWN. CUSTOMER SERVICE REFUSES TO GIVE REFUNDStory: https://www.singaporeuncensored.com/lrt-breakdown-customer-service-refuses-to-give-refund/
Posted by Singapore Uncensored – Bringing you uncensored coverage on Friday, January 25, 2019
If the government can enact laws to protect the rights of these rich transport companies such as making eating and drinking on trains illegal, surely there must be laws to protect the rights of vulnerable commuters.
Like and share if you support for laws to mandate refunds to commuters for train breakdowns.