DRIVER FORGOT TOP UP CASH CARD. 30 MINS TRIP BECOME 1HOUR

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Taxi, Uber, Grab all must take note

Appeal to drivers: top up your cash card if you do not have sufficient money or dont pick up customer until you are ready. It is unfair for a customer for you to take a longer route because of this. Took a non toll way which makes my 30 mins journey into a 1 hour journey.

To add clarity, the trip is from north east area to redhill area. Normal journey will take me 30 mins via tpe->cte.
Based on google maps there is no jam on cte.
However the driver due to insufficient cash in his cash card, decided to, against gps recommendation, exit from braddell and go by lornie, without asking or informing me. Anyone who has drove this stretch of road will know that this stretch always jam and thus the high erp on cte.

I am now struggling to get the erp refunded from uber as the upfront fare should be computed base on going by cte. However they cleverly stated only $1 in the receipt as the car does not goes through the said erp.

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